Q: How do I order from Aswara store?
A/ The method of ordering from the Aswara store is as follows:
- Log in to the store's website www.esswarh.com
By (mobile number or email)
Add the desired products to the cart
-Add a delivery address or another recipient as desired
-Pay the amount in advance (add a discount code if available)
(Cards - Bank Transfer - Apple Pay - Tamara)
-Complete the order
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Q: Is there a cash on delivery service? And is it possible to have one?
A/ Cash on delivery is not available in our store.
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Q: Is shipping within the Kingdom free? And how long does delivery take?
A/ Shipping within the Kingdom is free , and the customer can choose a shipping company that suits them for delivery or pickup.
Shipping time within the Kingdom is a maximum of 2-7 business days unless an emergency arises.
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Q: Is international shipping available? And how long does delivery take?
A/ Yes, we offer international shipping to all countries worldwide, except for countries where dealings or travel are prohibited, as specified according to the Kingdom's regulations.
Delivery times vary from country to country. For example, all Gulf Cooperation Council (GCC) countries receive shipments within 5-10 business days.
With a low cost of 59.9 riyals per shipment for orders under 1000 riyals, shipping is free to all Gulf Cooperation Council (GCC) countries.
When ordering more than 1000 riyals.
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Q: What ongoing promotions are available in your store? And are there any discount codes?
A/ Yes, there is an ongoing discount of 25 riyals for each additional product in the cart, applied immediately upon adding it to the cart.
It works with all available payment methods in the store, in addition to seasonal discount codes appearing in the banner on every page.
The website (limited to working with direct payment methods and does not work with installments - Tamara ).
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Q: Is there hand-to-hand delivery? Or immediate pickup?
A/ There is no immediate or hand-to-hand pickup; logistics services are limited to shipping companies (SMSM - Aramex).
The only city in the Kingdom excluded from delivery is Jeddah (delivery via store representative within 24-48 hours with additional fees).
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Q: Is your store verified? Well-known? On a business platform?
A/ Our store is a fully Saudi-run store , managed by a fully Saudi team and verified on all official platforms:
Documentation known as number 183062
Saudi Business Center documentation number 0000097814
(Bracelet store location under the Salla platform / verified)
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Q: What is the difference between the product grades High Quality, Super Quality and Master Quality?
A/ The product manufacturing grades in our store are divided into 3 categories:
High quality: An excellent product that does not suffer from any manufacturing defects and is 85% or more similar to the original product.
It differs in the internal mechanism and in some measurements that may only be visible through microscopic examination of the product.
-Super Quality: A high-quality, excellent product that is over 90% similar to the original product, with some differences.
Regarding the internal design or type of the engine, we pride ourselves on providing this level of manufacturing that matches the highest quality in the external appearance.
They differ only in the internal mechanism of the product.
-Master Quality: The highest manufacturing category for products, with a conformity rate exceeding 97% in terms of shape and internal mechanism.
With standardized products, colors, quality of steel or synthetic leather, and weights, we have been working with suppliers since 2015, maintaining the same excellent manufacturing standards.
And to be honest, the products have very few defects, thank God.
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Q: Do you offer a warranty on the products? Maintenance services? Replacement and return?
A/ Yes, there is a full warranty policy detailed in the store's policy, which can be found in a separate link, outlining the customer's rights and responsibilities regarding maintenance.
Regarding exchanges or returns, a link to the policy will also appear upon order completion. The buyer is responsible for reviewing it as it is in effect.
The fulfillment of the order is a right of the customer first and a right of the store second.
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Q: Do you own a showroom or a physical store? Or are you just an online store?
A/ Online store only.
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Q: Is the product I order and see a picture of the same one I receive?
A/ All store photos are real and realistic without any modifications, and what is ordered from the store is what the customer receives.
Without exception, the product can be returned to the store if proven otherwise, without any fees to the customer.
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For further inquiries, please contact us via WhatsApp only / +966560016699
